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Managed ServicesRemote-eligible
Managed Services Engineer, 24/7 Operations
Remote · Full-time
You'll keep client environments running around the clock as part of our extended-hours operations coverage, with real ownership over the systems you're supporting.
What you'll do
- Monitor client infrastructure and respond to incidents as part of a rotating on-call schedule.
- Triage and resolve incidents within SLA-backed response times.
- Maintain and improve monitoring and alerting coverage across client environments.
- Document runbooks and incident postmortems for recurring issue patterns.
- Hand off shift status clearly to the next teammate as coverage rotates.
What you'll bring
- 3+ years of experience in infrastructure operations, site reliability, or a related support role.
- Comfortable working rotating shifts to support extended-hours client coverage.
- Working knowledge of at least one major cloud platform and standard monitoring tooling.
- Strong incident triage skills under time pressure.
- Clear written communication for shift handoffs and incident documentation.
Nice to have
- Experience with an ITIL-aligned incident management process.
- Scripting experience in Python or Bash for operational automation.
- Prior experience in a managed services or MSP environment.
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